Terms & Conditions

Safe with secure e-commerce and Trustwave and 3D Secure
We at Circlelenseseurope.com uses one of E-commerce most secure payment solutions that offer our customers a safe purchase. Payment is easy and secure with Payson that cooperate with VISA, MasterCard, and any Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB and Nordea. You can also choose to make your payment through Paypal.


Purchase
When you buy from us via the Internet we are reaching an agreement on the purchase when we receive your order. You will then receive a confirmation email when your goods are packed and sent.
Note! Save your order confirmation because it will be your proof of your purchase.


Before you complete your purchase
We recommend all our customers to contact their eye care professional before purchasing, and to read our Wear and Care on how to take care of their products in a safe way.


Minimum order
We have no minimum order limit.


Shipping and pricing
All prices are inclusive of VAT and on all orders there will be added a  shipping fee of 3 €.


Delivery times
We always send your order within 24 hours by first class mail. Post's delivery time will be added. Post's delivery time is usually 3-7 business days in Europe.


TERMS OF PAYMENT
Secure payment with Payson's payment system


Säkra kortbetalningar med paysons betalsystem

 

 

 






Payment is easy and secure with Payson. Even if you do not have a Paysonaccount, you can quickly do the transaction through Payson. Payson cooperate with VISA, MasterCard, and any Swedish banks that offer direct payments, Swedbank, Handelsbanken, SEB and Nordea.

Payson is high security and are PCI certified by Trustwave that is an international organization for secure e-commerce. All traffic is encrypted by SSL 128 bits, and all card transactions based on banks' so-called 3D Secure technology. Payson started in 2004 in Sweden and over one million people have used Payson. It is a well known payment solution on the internet. Learn more about Payson here: www.payson.se


PayPal Acceptance Mark
Pay quickly and secure using PayPal. You can choose to fund your payment from your PayPal account or via your VISA, Mastercard, Discover or American Express.
For more information go to: www.paypal.com


Information on withdrawal
Under the Distance and Doorstep Sales Act, you as a consumer (not business) have the right to withdraw from the contract by notifying us within 14 days of receipt of goods. For You to be able to use your right to cancel you must return the item in undamaged condition, in original packaging. When using the right of withdrawal, it is you who is responsible for return costs. Contact us at: support@circlelenseseurope.com


Damaged Goods
When you get your delivery, it is important that you check the packaging and contents so that it is not damaged. In case of damage, notify it to your post office or directly to the Post. Note! Save the confirmation you receive from the Post Office if your goods are damaged and notify us as soon as possible but no later than 1 week after you received your order.


Delivery Information and delivery Delays

We deliver to following countries: Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Switzerland, Slovakia, Slovenia, Spain, Sweden, United Kingdom and Austria.


The delivery process is a cooperation between us and the postal services. If you place your order after 2 PM the shipment will be sent the following business day. CirclelensesEurope.com is not responsible for any delays caused by the postal service. Damage caused directly or indirectly by later delivery than agreed, will not be replaced by us. At high order and low availability we will notify the customer immediately via email at any delays in deliveries.

Customs Duties

CirclelensesEurope.com does not hold any responsibilities for any delay due to custom or tax regulations of the country. Recipients are the responsible party to pay for any tax or import duties or any extra fees that the recipients country may add to the order. That is, CirclelensesEurope.com are not responsible if your country's customs charges you taxes and duties.


Product Returns / Customer Satisfaction Guarantee

You may return unopened and unmarked items within 30 days of delivery. Email us at support@circlelenseseurope.com and state why you wish to return the product and we will contact you. Please note that the product must be returned unopened and undamaged in the original packaging for the warranty to apply.  Always contact our customer service prior to returning products. E-mail our customer service at support@circlelenseseurope.com and state your reasons for the return and your order number and we reply to you shortly with instructions on how to proceed. The product must be well packaged, preferably in the original delivery package. Any delivery damage due to poor packaging will be charged to the customer. CirclelensesEurope.com takes no responsibility for the transportation of the return. The customer will pay for the return shipping costs.


Age Limit
There is no "minimum" age limit to use lenses but those under 18 must have parent or guardian's consent before oredering from us.
We are not responsible for minors who through breach of guardianship order without permission. According to (FB 9: 6 9: 7) enters agreement between minors and Circlelenseseurope.com legal force as the guardians made it possible for the minor to behave so that it looks as if he/she has permission. The goods are sent in good faith, and should a dispute arise, it shall be resolved between the minor and his/hers guardian.


Discounts
Coupons that can be utilized are often limited in time and personalized. With the distribution of a discount code Circlelenseseurope.com indicates if the code is personal and therefore reserves the right to refuse a customer the utilization of a discount code if the code is misused.


Subject to changes
Circlelenseseurope.com reseverve for misprints, out of sales, erroneous information and errors in specifications on all of products and services in the range. All images on the web shop is only intended to illustrate the change that the products have that purpose. We at Circlelenseseurope.com can not guarantee that the images renders exactly of all customers, because among other things the natural eye color affects the lens color reproduction. Circlelenseseurope.com reserves the right to change prices and conditions. The price applicable is given at time of purchase. We at Circlelenseseurope.com reserve the right to refuse purchase.
All material on this site is for informational purposes only. Always follow your optometrist / eye doctor's recommendation. If you experience problems with your eyes, you should immediately discontinue your lens wearing and consult your optometrist / ophthalmologist.


Customer service
Currently we have no customer service over the phone, in order to be able to offer lower prices to you as a customer. We at Circlelenseseurope.com offers however, customer service via email and through the contact form inside the webshop and we endeavor to answer your questions within 24 hours.


Personal information
All customer information such as name and address details are electronically processed and stored by Circlelenseseurope.com. When you leave your email address, you agree to take part of our offers from us at Circlelenseseurope.com. Your email address and personal information is used only by Circlelenseseurope.com and will not be disclosed to third parties.